# Privacy Policy for Casa Sirena
**Last Updated: August 18, 2026**
Casa Sirena (“Casa Sirena,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains what information we may collect when you visit **MermaidCasa.com**, inquire about or book a stay at Casa Sirena, interact with our website, or communicate with us, and how we use and protect that information.
## Information We Collect
We may collect information that you provide directly to us, including:
* Name
* Email address
* Telephone number
* Booking and travel information
* Arrival and departure dates
* Number of guests
* Information submitted through inquiry, booking, or contact forms
* Communications you send to us by email, telephone, text message, WhatsApp, or other methods
* Other information you voluntarily provide in connection with an inquiry or reservation
When you visit our website, certain technical information may also be collected automatically, including:
* IP address
* Browser and device type
* Operating system
* Referring website or source
* Pages viewed
* Date and time of visits
* Interactions with pages, links, buttons, and booking features
* Advertising and campaign identifiers
* Cookie and similar technology identifiers
## How We Use Your Information
We may use information we collect to:
* Operate and maintain MermaidCasa.com
* Respond to inquiries and communicate with guests
* Process and manage reservations
* Provide information and services related to a stay at Casa Sirena
* Improve our website and guest experience
* Understand how visitors find and use our website
* Measure the effectiveness of our marketing and advertising
* Attribute website visits, inquiries, and reservations to marketing campaigns
* Prevent fraud, misuse, or security issues
* Comply with legal, regulatory, accounting, and tax obligations
* Send marketing communications where permitted by law and in accordance with your preferences
## Reservations and Booking Services
Casa Sirena may use third-party reservation, payment, property-management, and communication services to process inquiries and reservations.
When you use a booking feature on MermaidCasa.com, certain information may be transmitted to these service providers as necessary to provide availability, pricing, reservations, payment processing, guest communications, and related services.
These third parties process information according to their own privacy policies and applicable agreements with us.
## Cookies and Similar Technologies
MermaidCasa.com uses cookies and similar technologies to operate the website, remember preferences, understand website usage, measure advertising performance, and improve the visitor experience.
Depending on your location and consent choices, these technologies may include:
### Necessary Cookies
These cookies and technologies support functions necessary for the website to operate properly and cannot always be disabled through our cookie-preference system.
### Analytics Cookies
We may use analytics technologies, including Google Analytics, to understand how visitors use MermaidCasa.com. These tools may collect information such as pages visited, approximate location, device and browser information, referral source, and interactions with the website.
### Advertising and Conversion Tracking
We may use advertising technologies, including the **Reddit Pixel**, to understand whether advertising results in visits, inquiries, bookings, or other actions on MermaidCasa.com.
These technologies may use cookies, device information, IP addresses, advertising identifiers, page activity, referral information, and similar information to measure advertising performance and attribute website activity to advertising campaigns.
Where required, advertising and other non-essential technologies are used according to the consent choices you make through our cookie-consent system.
You may accept or reject non-essential cookies and manage your cookie preferences through the cookie controls available on MermaidCasa.com.
## Google Tag Manager
We use Google Tag Manager to manage certain analytics and marketing technologies used on MermaidCasa.com.
Google Tag Manager helps us deploy and manage website tags. The individual analytics and advertising services deployed through Google Tag Manager may collect information as described in this Privacy Policy and their respective privacy policies.
## Reddit Pixel and Advertising Measurement
We use or may use the Reddit Pixel provided by Reddit to measure the effectiveness of advertising on Reddit.
The Reddit Pixel may allow us to understand whether someone who viewed or interacted with a Casa Sirena advertisement later visited MermaidCasa.com or completed an action such as viewing content, searching availability, submitting an inquiry, or making a reservation.
Where enabled and permitted by your consent choices, Reddit’s matching technologies may use information such as email addresses or telephone numbers to improve advertising measurement and attribution. Such identifiers may be hashed before transmission or processing.
We use this information for advertising measurement, attribution, campaign optimization, and understanding the effectiveness of our advertising.
You may manage your consent for advertising technologies through the cookie-preference controls available on our website.
## Third-Party Services
We may use third-party service providers to operate our website and business. These may include providers of:
* Website hosting
* Website analytics
* Tag management
* Reservation and property-management systems
* Payment processing
* Email and guest communications
* Advertising and conversion measurement
* Website security and fraud prevention
These providers may process personal information as necessary to perform services on our behalf or as described in their own privacy policies.
We do not authorize service providers to use personal information provided to them on our behalf for purposes unrelated to the services they provide, except as permitted or required by law.
## Sharing of Personal Information
We may share personal information:
* With service providers necessary to operate our website, process reservations, and provide guest services
* With advertising and analytics providers according to your consent choices and applicable law
* When necessary to protect our rights, property, guests, website, or business
* When required by law, legal process, regulation, or government request
* In connection with a sale, transfer, restructuring, or other change involving the business
We do not sell personal information for monetary compensation.
Certain advertising activities may nevertheless be considered “sharing,” “targeted advertising,” or similar activity under some privacy laws. Where applicable, you may exercise available choices through our cookie-preference controls or by contacting us.
## Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing guest services, maintaining reservation and transaction records, complying with legal and tax requirements, resolving disputes, and protecting our legitimate business interests.
Different categories of information may be retained for different periods depending on their purpose and applicable legal requirements.
## Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
## Your Privacy Choices and Rights
Depending on where you live, you may have rights concerning your personal information, including the right to:
* Request access to personal information we maintain about you
* Request correction of inaccurate information
* Request deletion of certain personal information
* Object to or restrict certain processing
* Withdraw consent where processing is based on consent
* Request portability of certain information
* Opt out of certain advertising or data-sharing activities
* Opt out of marketing communications
You may also change your cookie preferences through the cookie-consent controls available on MermaidCasa.com.
To make a privacy request, contact us using the information below. We may need to verify your identity before fulfilling certain requests.
## California Privacy Rights
California residents may have additional rights under applicable California privacy laws, including rights relating to access, correction, deletion, and certain uses or disclosures of personal information.
Where applicable, California residents may also have the right to opt out of the sale or sharing of personal information or its use for cross-context behavioral advertising.
We will not discriminate against you for exercising applicable privacy rights.
## European Economic Area and United Kingdom
Visitors from the European Economic Area or United Kingdom may have additional rights under applicable data-protection laws.
Where consent is required for non-essential cookies or advertising technologies, we will seek consent through our cookie-consent mechanism.
Depending on the circumstances, our processing of personal information may be based on consent, performance of a contract, compliance with legal obligations, or our legitimate interests.
You may have rights including access, correction, deletion, restriction, objection, withdrawal of consent, and data portability.
## International Data Processing
Casa Sirena is located in Costa Rica and our service providers may operate in Costa Rica, the United States, and other countries.
As a result, information may be processed or stored outside the country in which you live. Privacy and data-protection laws in those locations may differ from those in your jurisdiction.
## Children’s Privacy
MermaidCasa.com is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the website.
If you believe a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.
## External Links
MermaidCasa.com may contain links to third-party websites, services, attractions, tour providers, social-media platforms, or other resources.
We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party services you use.
## Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our website, services, technology, advertising practices, or legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this page. Material changes may also be communicated through the website where appropriate.
## Contact Us
If you have questions about this Privacy Policy or would like to exercise a privacy right, please contact:
**Casa Sirena**
Puerto Viejo, Guanacaste, Costa Rica
**Email:** [kim@mermaidcasa.com](mailto:kim@mermaidcasa.com)
**Phone/WhatsApp:** +1 978 387 0301
