FAQ
Have A Question?
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No. The tours featured on this page are operated by independent local tour companies and are booked securely through our trusted partner, Viator. Casa Sirena is not the tour operator.
Once you book, Viator and the local tour operator will provide your confirmation, meeting instructions, and contact information. Any questions about your reservation should be directed to them.
If you’d like help planning the perfect itinerary, our local property manager, Maria, would be happy to recommend and arrange tours based on your interests, schedule, and budget. Contact her directly on WhatsApp at +506 8982-6017.
Cancellation policies vary by tour. The cancellation terms are displayed on each tour’s booking page before you complete your reservation.
The tours are operated by independent businesses that list their own qualifications, safety information, and inclusions through Viator. Because Casa Sirena is not the operator, we cannot verify or guarantee individual providers.
Many tours include pickup from nearby accommodations, while others require you to meet at a designated location. Each listing clearly explains what’s included.
No. You’ll pay the same price you would booking through Viator directly. By booking through our page, you help support Casa Sirena at no additional cost to you.
Yes! In fact, we recommend booking popular tours before your trip, especially during the busy season, as many experiences sell out well in advance.